Terms of Service

Last Updated: October 31, 2025

Welcome to A-1 International English School (“we,” “our,” or “us”). These Terms of Service (“Terms”) explain how our online English lessons and related services are provided. By booking a lesson through our website, you agree to these Terms.

1. About Us

Business Name: A-1 International English School
Owner: John Haines
Location: Asahikawa, Hokkaido, Japan
Email: second.wind.japan@gmail.com

2. Services Provided

We provide private one-on-one English lessons online via Zoom. Lessons can be booked through our website using Acuity Scheduling. Lessons are offered in 40- or 60-minute formats depending on your selection.

3. Booking and Payment

  • All lessons must be booked and paid in advance through PayPal using the online booking system.
  • Lesson times are confirmed only after payment is received.
  • Prices are listed on our website and may change without prior notice. However, confirmed bookings are honored at the rate shown at the time of payment.

4. Cancellations and Rescheduling

  • You may cancel or reschedule a lesson up to 24 hours before the scheduled start time through the confirmation email or by contacting us directly.
  • Lessons canceled with less than 24 hours’ notice or missed without notice are non-refundable.
  • If we must cancel or reschedule a lesson for any reason, we will offer you an alternative time or a full refund.

5. Lesson Conduct

  • Lessons are conducted via Zoom. Students are responsible for ensuring a stable internet connection and functioning audio/video equipment.
  • Recording of lessons without written permission is not allowed.
  • We reserve the right to refuse service to anyone engaging in inappropriate, abusive, or disruptive behavior.

6. Refund Policy

Refunds are only issued if a lesson is canceled by A-1 International English School or if a technical issue prevents the lesson from taking place and cannot be resolved. All other refunds are considered on a case-by-case basis.

7. Intellectual Property

All teaching materials, lesson content, and website content are the property of A-1 International English School and may not be copied, distributed, or reused without permission.

8. Limitation of Liability

While we strive to provide a professional and reliable learning experience, A-1 International English School is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including technical failures or interruptions.

9. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page with the date of the last update.

10. Contact

If you have any questions about these Terms, please contact:

A-1 International English School
Email: second.wind.japan@gmail.com
Asahikawa, Hokkaido, Japan